ServiceNow Center of Excellence
Our CoE acts as a central point of knowledge and expertise for ServiceNow. As a ServiceNow partner, we help organizations leverage the NowPlatform to bridge the gap between technology, people and processes to achieve business goals
Our team of certified ServiceNow experts have extensive experience in implementing and customizing ServiceNow solutions to meet the unique needs of each client. From initial implementation to ongoing maintenance and support, Infonex provides end-to-end services to ensure that clients derive maximum value from their ServiceNow investment. The following are some areas of our expertise in ServiceNow:
ITSM (Service Management)
ITOM (Operations Management)
CSM (Customer Service Management)
ITBM (Business Management)
ITAM (Asset Management)
HRSD (Human Resource Service Delivery)
GRD (Governance, Risk, and Compliance)
These tools provide organizations with a comprehensive platform to manage all aspects of their operations, from HR and customer service to IT infrastructure and operations. By partnering with Infonex, organizations can benefit from the expertise of certified ServiceNow professionals who understand the intricacies of the platform and can help organizations optimize their IT operations. Infonex's comprehensive services, from initial implementation to ongoing maintenance and support, ensure that clients get the most out of their ServiceNow investment. In conclusion, Infonex is a trusted ServiceNow partner that offers comprehensive ServiceNow solutions to organizations worldwide. With a team of certified ServiceNow experts and a range of ServiceNow tools, Infonex can help organizations streamline their IT operations and improve service delivery. Whether you're looking to implement ServiceNow ITSM or any other ServiceNow tool, Infonex has the expertise and resources to help you succeed.
AI computing
Deliver more value and a superior user experience at less cost by letting chatbots and virtual assistants respond to customer queries for help desk and end-user support services. Human-to- machine interfaces are built on how humans interact with laptops, computers, cars and other devices for a user-friendly experienc
AI consulting
Benefit from guidance and direction on using AI tools like Microsoft 365 Copilot, OpenAI GPT-4 and Google Bard from a trusted advisor on incorporating the latest technologies into your organization.
AI automation
Automate repetitive processes and offload manual tasks so employees can focus on more strategic endeavors with AI automation. Robotic process automation can handle tasks like completing forms and moving files. AIOps augments IT staff’s operations and infrastructure efforts with scalable automation. It is especially useful when the data sets are so large that humans can’t detect potential issues and determine their root causes
Generative AI
Generate text, images and other media for external marketing content and get code assistance from AI based on prompts from a human. Potential uses include: humanized chatbot support, including for retail and frontline workers; assistance for service desk agents to isolate and remediate issues; developer acceleration by auto-generating blocks of code; and insights query output to ask PowerSuite and other technology to generate conclusions and visual reports
AI NLP
Voice Assistants like Alexa may be the most recognizable examples of NLP in action, but NLP adds value behind the scenes in ways that many people aren’t aware of.
Email filters that reduce the risk of someone opening a malicious email, language translation, redacting sensitive information in contracts, and extracting insights from legal documents are a few that come to mind. But, the most common way that NLP adds value to a business is through chatbots.
Ensure operational resilience & agility
Using Cloud, AI and RPA technologies, we’ll help you create digital ecosystems that are operationally resilient, so you can quickly adapt your business models and processes to fit the market and, thus
AI for business
Reinvent what's possible AI is accelerating into a mega-trend, transforming industries, companies and the way we live and work. Organizations that build a strong data & AI foundation will be better positioned to reinvent, compete and achieve new levels of performance.
Infonex helps companies move from AI interest to action to value, in a responsible way with clear business cases. We help companies get their data, people and processes ready for AI, with a secure, cloud-based digital core that allows for continuous reinvention and greater growth, efficiency and resilience.
Infonex’s design thinking led approach and frameworks help identify AI opportunities lurking in your organization. Our experts identify the right AI strategy and roadmap for your organization
Unleash the power of AI to automate tasks, streamline processes and free up valuable human resources for strategic initiatives. With AI-based solutions from Infonex, you can uncover hidden insights and patterns to empower your organization to make swift, data-driven decisions. Detect problems before they wreak havoc and identify opportunities before they slip away. Ultimately, you can gain a decisive edge in a dynamic marketplace.